Email Support

Welcome to CTC's Internet Technical Support pages. These have been developed to help you to maintain your internet access. You can print out these pages for future reference. Before contacting us, check to see if your particular question can be answered here.

It is important for you to be at your computer if you should need to contact us for phone support. One tip that may be of help is to restart your computer and try again. If the problem persists after restarting your computer, let us know and we can see how we can help you.

Telephone number for support:

In Cambridge and surrounding areas dial 257-3314
In Hidden Springs and other locations in the Boise valley dial 229-1000
Our toll-free number is 800-426-0794

Standard Email Configuration

Email Client Configuration Tutorials

Windows Live Mail 2011

     Instructions for configuring Windows Live Mail 2011 are coming soon!

Outlook 2003

Step 1
  Click Tools, then click Email Accounts...


Step 2
  Click New,  then click Email Account


Step 3
  Select Add a new email account
  Click Next


To set up a POP account, go to step 4, then step 6
To set up an IMAP account, go to step 5, then step 6
 
Step 4A
  Select POP3
  Click Next


Step 4B
  Enter your name in the Your Name field
  Enter your full email address in the Email Address field
  Enter your full email address in the User Name field
  Enter your password in the Password field
  Enter mail.ctcweb.net in the incoming server field
  Enter mail.ctcweb.net in the outgoing server field
  Click More Settings


Step 4C
  Check the My outgoing server (SMTP) requires authentication checkbox
  Select Use same settings as my incoming mail server
  Click on the Advanced tab


Step 4D
  For the incoming server, check the SSL checkbox
  Enter 995 in the incoming server field
  For the outgoing server, check the SSL checkbox
  Enter 587 in the outgoing server field
  You may optionally set the Delivery options to your liking (useful if you use webmail often,
but they may cause your mailbox to reach its size limit).
If you do not understand how these settings work, use the default settings of unchecked
  Click OK
  Click Next


 
Step 5A
  Select IMAP
  Click Next


Step 5B
  Enter your name in the Your Name field
  Enter your full email address in the Email Address field
  Enter your full email address in the User Name field
  Enter your password in the Password field
  Enter mail.ctcweb.net in the incoming server field
  Enter mail.ctcweb.net in the outgoing server field
  Click More Settings


Step 5C
  Check the My outgoing server (SMTP) requires authentication checkbox
  Select Use same settings as my incoming mail server
  Click on the Advanced tab


Step 5D
For the incoming server, uncheck the SSL checkbox
  Enter 143 in the incoming server field
  For the outgoing server, uncheck the SSL checkbox
  Enter 587 in the outgoing server field
  Click OK
  Click Next


Step 6
  Click Finish
  Your email account is now set up


 

Outlook 2007

     Instructions for configuring Outlook 2007 are coming soon!

Outlook 2010

Step 1
  Click on the File tab
  Click Info
  Click on the Account Settings button, then click on the dropdown option


Step 2
  Click New


Step 3 (this step only if you have another account set up)
  Select the Email Account radio button
  Click Next


Step 4
  Select the Manually configure... radio button
  Click Next


Step 5
  Select the Internet Email radio button
  Click Next
 
To set up a POP account, go to step 6, then step 8
To set up an IMAP account, go to step 7, then step 8


Step 6A
  Enter your name in the Your Name field
  Enter your full email address in the Email Address field
  Select POP3 as the Account Type
  Enter mail.ctcweb.net as the Incoming mail server
  Enter mail.ctcweb.net as the Outgoing mail server
  Enter your full email address as the User Name
  Enter your password in the Password field
  Check the Remember password checkbox (do no check this if you do not want other people to check for new email without your permission
  Check the Test Account Settings by clicking the Next button checkbox
  Click the More Settings button


Step 6B
  Check the My Outgoing Server (SMTP) requires authentication checkbox
  Select the Use same settings as my incoming mail server radio button
  Click on the Advanced tab


Step 6C
  Check the This server requires an encrypted connection (SSL) checkbox
  Enter 995 in the Incoming server (POP3) field
  Select TLS from the Use the following type of encrypted connection dropdown box
  Enter 587 in the Outgoing server (POP3) field
  You may set the Delivery options as desired, but the default settings will work fine
  (These options are useful if you want to access all your emails via Webmail, but may cause your mailbox to exceed the 100MB limit)
  Click OK
  Click Next


Step 6D
  Both tests should complete without errors. If you do encounter an error, make sure you are connected to the Internet, then go back and make sure you didn't make any spelling mistakes. If you cannot figure out the problem, please call our office and we will be happy to help you.
  Click OK


Step 7A IMAP Settings.png
  Enter your name in the Your Name field
  Enter your full email address in the Email Address field
  Select IMAP as the Account Type
  Enter mail.ctcweb.net as the Incoming mail server
  Enter mail.ctcweb.net as the Outgoing mail server
  Enter your full email address as the User Name
  Enter your password in the Password field
  Check the Remember password checkbox (do no check this if you do not want other people to check for new email without your permission)
  Check the Test Account Settings by clicking the Next button checkbox
  Click the More Settings button
 


Step 7B
  Check the My Outgoing Server (SMTP) requires authentication checkbox
  Select the Use same settings as my incoming mail server radio button
  Click on the Advanced tab


Step 7C
  Select TLS from both of the Use the following type of encrypted connection   dropdown boxes
  Enter 143 in the Incoming server (IMAP) field
  Enter 587 in the Outgoing server (SMTP) field
  Click OK
  Click Next


Step 7D
  Both tests should complete without errors. If you do encounter an error, make sure   you are connected to the Internet, then go back and make sure you didn't make any   spelling mistakes. If you cannot figure out the problem, please call our office and we   will be happy to help you.
  Click OK


Step 8
  Click Finish
  Your email account is now set up

 

Outlook 2011 for Mac

     Instructions for configuring Outlook 2010 for Mac are coming soon!

Entourage 2008 for Mac

Step 1
    Click on Tools, then click Accounts

Step 2
    Click on New

Step 3
    Click on the Configure Account Manually button

To set up a POP account, go to step 4A, then step 5A
To set up an IMAP account, go to step 4B, then step 6A

Step 4A
    Select Account type POP
    Click OK

Step 4B
    Select Account type IMAP
    Click OK

Step 5A
    Enter CTCWeb as the Account name
    Check the Include this account... checkbox
    Enter your name in the Name field
    Enter your full email address in the E-mail address field
    Enter your full email address in the Account ID field
    Enter mail.ctcweb.net in the POP server field
    Enter your password in the Password field
    Enter mail.ctcweb.net in the SMTP server field

Step 5B
    Click the advanced receiving options button
    Check the SSL checkbox
    Check the Override default POP port checkbox
    Enter 995 in the Port field

Step 5c
    Check the SSL checkbox
    Check the Override default SMTP port checkbox
    Enter 587 in the Port field
    Check the SMTP server requires authentication checkbox
    Select to Use same settings as receiving mail server

Step 6A
    Enter CTCWeb as the Account name
    Check the Include this account... checkbox
    Enter your name in the Name field
    Enter your full email address in the E-mail address field
    Enter your full email address in the Account ID field
    Enter mail.ctcweb.net in the IMAP server field
    Enter your password in the Password field
    Enter mail.ctcweb.net in the SMTP server field

Step 6B
    Check the Override default IMAP port checkbox
    Enter 143 into the Port field

Step 6C
    Check the SSL checkbox
    Check the Override default SMTP Port checkbox
    Enter 587 in the Port field
    Check the SMTP server requires authentication checkbox
    Select to Use same settings as receiving mail server

Step 7
    Click OK
    Your email account is now set up
 

Thunderbird 3 for Windows

     Instructions for configuring Thunderbird 3 for Windows are coming soon!

Thunderbird 5 for Mac

     Instructions for configuring Thunderbird 5 for Mac are coming soon!

Apple Mail 4.5 for Mac

Step 1
  Click on Mail, then click Preferences

Step 2
  On the bottom left, click the + (plus) button, then click Add Email Account

Step 3
  Enter your name
  Enter your full email address
  Enter your password
  Click Continue

To set up a POP account, go to step 4A, then step 5
To set up an IMAP account, go to step 4B, then step 5

Step 4A
  Select Account Type 'POP'
  Enter CTCWeb as the Description
  Enter mail.ctcweb.net as the Incoming Mail Server
  Enter your full email address as the User Name
  Enter your password as the Password
  Click Continue

Step 4B
  Select Account Type 'IMAP'
  Enter CTCWeb as the Description
  Enter mail.ctcweb.net as the Incoming Mail Server
  Enter your full email address as the User Name
  Enter your password as the Password
  Click Continue

Step 5
  Enter CTCWeb as the Description
  Enter mail.ctcweb.net as the Outgoing Mail Server
  Check the Use only this server checkbox
  Check the Use Authentication checkbox
  Enter your full email address as the User Name
  Enter your password as the Password
  Click Continue

Step 6
  Check the Take account online checkbox
  Click Create
  Your email account is now set up

 

CTC Webmail

You can access your email from any computer with an Internet connection through CTC's Webmail. To access CTC Webmail, go to www.ctcweb.net, and click on the Webmail tab in the upper right corner. Once logged into the system you can read, compose, and delete e-mails. There is a calender function provided for your convenience. This interface also provides a convenient way for you to modify your spam settings, and also to view spam that has been quarantined.